Terms of Service
Effective Date: July 3, 2026
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InkLine Concierge Terms of Service
InkLine Concierge is a product and service of TPADA Technologies, LLC ("TPADA," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the InkLine Concierge website at inklineconcierge.com (the "Website"), the InkLine Concierge platform and AI-powered concierge tools, and related services (collectively, the "Services").
These Terms apply to everyone who uses the Services, including (a) visitors to the Website and (b) tattoo studios and their authorized users who subscribe to or use the Services ("Customers" or "Studios"). Consumer text messaging is additionally governed by the SMS Text Messaging Terms & Conditions below, which are incorporated into these Terms.
By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a Studio or other entity, you represent that you have authority to bind it. If you do not agree, do not use the Services.
1. Description of Services
InkLine Concierge provides AI-powered tools designed for tattoo studios, including automated customer service and inquiry handling via text message (SMS), consultation request intake and booking support, client profile management, digital waiver tools, and automated communications and scheduling assistance. We may update, add, or discontinue features from time to time.
2. Eligibility and Accounts
You must be at least 18 years old and able to form a legally binding contract to use the Services. Studio owners and authorized staff may create accounts to access administrative features. You are responsible for maintaining the confidentiality of your account credentials, for keeping your account information accurate, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
3. Acceptable Use
You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws. You will not, and will not permit others to: send spam, unsolicited, or unlawful messages; violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or messaging or carrier requirements; impersonate any person or entity; upload unlawful, infringing, or harmful content; interfere with, disrupt, or overload the Services; reverse engineer, scrape, or attempt to gain unauthorized access to the Services or related systems; or use the Services to develop a competing product.
4. Customer Orders, Fees, and Payment
Orders. Paid access to the Services is provided under an order form, online sign-up, or written agreement between you and TPADA (each, an "Order"). Pilot, trial, or evaluation access may be offered free of charge or on special terms, which we may modify or discontinue at any time.
Fees and taxes. You agree to pay all fees stated in your Order. Unless stated otherwise, fees are in U.S. dollars, are exclusive of taxes, and you are responsible for all applicable taxes (other than taxes on our income).
Billing and late payment. Fees are billed as set out in your Order. Except as required by law or expressly stated in your Order, fees are non-refundable and payments are non-cancelable. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law, and we may suspend the Services for non-payment after notice.
Term and renewal. Subscriptions continue for the term stated in your Order and, unless your Order says otherwise, renew for successive periods of equal length until either party cancels before the end of the then-current term. Cancellation stops future renewals but does not entitle you to a refund of prepaid fees except as required by law.
5. Client Communications and SMS
Messaging features are governed by the SMS Text Messaging Terms & Conditions. All text messaging through InkLine Concierge is customer-initiated and limited to informational and customer-service purposes. If you are a Studio, you are responsible for obtaining and maintaining any consents required for communications with your clients and for complying with the TCPA, carrier/10DLC requirements, and other applicable laws.
6. Studio Responsibilities and Compliance
If you are a Studio using InkLine Concierge, you are responsible for: the accuracy of information you provide and configure; obtaining all necessary consents from your clients; providing your clients with a compliant privacy notice; complying with all laws applicable to your business, client communications, and handling of client and health-related data; and your authorized users' use of the Services.
7. Data Protection and Roles
As between the parties, with respect to personal information about a Studio's clients processed through the Services, the Studio is the controller/business and TPADA is the service provider/processor, processing such information only to provide the Services and as instructed by the Studio and permitted by law. We maintain reasonable technical and organizational security measures and use vetted sub-processors (for example, hosting, database, email, and messaging providers). Our handling of personal information is further described in our Privacy Policy. Where required by applicable data-protection law, the parties will enter into a data processing addendum, which is incorporated into these Terms upon execution. We do not sell personal information.
8. Confidentiality
Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to its personnel and advisors who need it and are bound by confidentiality obligations. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party. This section does not limit either party's rights or obligations regarding personal information, which are governed by Section 7 and the Privacy Policy.
9. Intellectual Property
All content, software, models, and materials that make up the Services are owned by or licensed to TPADA Technologies and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription. You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted. You retain ownership of the data you or your clients submit ("Customer Data"), and you grant us a license to use Customer Data as needed to provide and improve the Services and as permitted by the Privacy Policy. If you provide feedback, you grant us a perpetual, royalty-free license to use it.
10. Third-Party Services
The Services may integrate with or rely on third-party providers (such as Twilio for messaging). Your use of those services may be subject to their own terms, and we are not responsible for third-party services.
11. Nature of the Service; No Professional Advice
The Services, including the AI assistant, are tools that support Studio operations. The AI assistant provides helpful responses but is not a substitute for professional judgment by Studio staff and does not provide medical, legal, or other professional advice. Studios remain responsible for decisions about their clients and services.
12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TPADA TECHNOLOGIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THE ABOVE LIMITATIONS DO NOT APPLY TO A PARTY'S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, INFRINGEMENT OF THE OTHER PARTY'S INTELLECTUAL PROPERTY, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. Indemnification
You will defend, indemnify, and hold harmless TPADA Technologies and its officers, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable costs (including attorneys' fees) arising out of or relating to your use of the Services, your Customer Data, your communications with clients, or your violation of these Terms or applicable law.
15. Term and Termination
These Terms apply while you use the Services. Either party may terminate a subscription as set out in the applicable Order. We may suspend or terminate access immediately if you materially breach these Terms (including non-payment) or use the Services unlawfully. On termination: your right to use the Services ends; you remain responsible for amounts owed; and, on request within 30 days, we will make Customer Data available for export and will then delete or de-identify it in the ordinary course, subject to legal-hold requirements. Sections that by their nature should survive (including Sections 7–9, 12–14, 16–18, and 20) survive termination.
16. Dispute Resolution; Binding Arbitration; Class-Action Waiver
Please read this section carefully: it affects your legal rights.
Informal resolution. Before starting a formal proceeding, you agree to first contact us at support@inklineconcierge.com and give us 30 days to resolve the dispute informally.
Binding arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules. The arbitration will be seated in Massachusetts, or conducted by videoconference, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. Disputes will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims. You and TPADA waive any right to a jury trial.
Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual property or Confidential Information.
Opt-out. You may opt out of this arbitration and class-action-waiver section by emailing support@inklineconcierge.com within 30 days of first accepting these Terms, stating your intent to opt out. Opting out does not affect the other provisions of these Terms.
17. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws principles. Subject to Section 16, any disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in Massachusetts, and the parties consent to their jurisdiction.
18. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new Effective Date or by notifying Customers). Changes are effective when posted or as stated in the notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
19. Contact Information
Questions about these Terms? Contact us at support@inklineconcierge.com.
20. General
These Terms, together with any Order and the Privacy Policy, are the entire agreement between you and TPADA regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect (severability), and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). The parties are independent contractors; these Terms create no agency, partnership, or joint venture, and there are no third-party beneficiaries. Notices to you may be provided by email or through the Services; notices to us must be sent to support@inklineconcierge.com. You consent to receive communications and records from us electronically. Headings are for convenience only.
SMS Text Messaging Terms & Conditions
These SMS Text Messaging Terms & Conditions ("SMS Terms") govern your use of the text-based Concierge Service powered by InkLine Concierge, a product of TPADA Technologies ("we," "us," or "our"), and offered through participating tattoo studios ("Studio").
By texting a participating Studio's number or affirmatively opting in, you agree to these SMS Terms and the InkLine Concierge Privacy Policy.
Program Description
This is a customer-initiated customer service and informational messaging program. Customers text the Studio's number to ask questions about hours, services, pricing, policies, or to request a tattoo consultation. An automated AI assistant powered by InkLine Concierge responds to your questions, gathers information needed to assist with booking a consultation, and hands the conversation off to Studio staff when appropriate.
This program does not send promotional, marketing, bulk, or unsolicited messages. All messages are sent only in response to your customer-initiated inquiries or as part of an active conversation you started.
Opt-In and Consent
You consent to receive automated text messages when you initiate contact by texting the Studio's number or when you explicitly opt in through a web form. Consent to receive text messages is not a condition of purchasing any goods or services.
Message Frequency
Frequency varies and is based solely on your inquiries and any active consultation booking conversation.
Opt-Out Instructions
You may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. After you opt out, we will send one confirmation message and will not send further messages unless you opt back in. You may also contact support@inklineconcierge.com.
Help
Reply HELP to any message for assistance, or email support@inklineconcierge.com.
Message and Data Rates May Apply
Standard messaging and data rates from your mobile carrier apply. We do not charge extra fees for this service.
Carriers Not Liable
Mobile carriers are not liable for delayed or undelivered messages.
Nature of the Service
This is a two-way conversational customer-service channel. The automated assistant may ask clarifying questions to assist you. Do not send sensitive information you do not wish to share; information you provide is handled as described in the Privacy Policy.
Privacy
Your mobile information and opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy for details.
Governing Law
These SMS Terms are governed by the laws of the Commonwealth of Massachusetts and applicable U.S. federal law.
Contact
Questions? Email support@inklineconcierge.com.